Voipy.
Shield Pattern Library · Release 2026.04

The 82 scam patterns Shield answers so your residents don't have to.

Every entry below is a real scam running at scale right now. Click any pattern to drive the live AI version of it in your browser — Shield recognizes it, refuses the ask, and tells you why. New signatures ship monthly, free to every Shield account. 100% Spanish-language coverage.

82
Refuse-scam scenarios
9
Regulatory-citation categories
100%
ES + EN live coverage
$10B+
Covered elder-loss categories (FTC 2024)

🏛 Government impersonation 18 patterns · FTC top category by volume · $15K+ median loss

🏛

Social Security / COLA

SSA-IG 2025: 30K+ reports H1 · FTC Sentinel

Caller claims to be SSA, says Eleanor's SSN is suspended over "suspicious activity" or that she must "verify" bank info for her 2026 COLA adjustment.

"Eleanor's SSN has been suspended due to suspicious activity in Texas — press 1 to speak to an officer."
Real SSA never calls to suspend SSNs or ask for payment. Shield ends the call.
▶ Try live →Severity: high
🆔

SSN "suspended / frozen" imposter

SSA-OIG #1 phone scam 2018→2026 · FTC top government-imposter subtype

Distinct from the COLA variant: pure arrest-threat pattern. Caller claims the SSA or SSA Office of Inspector General has "suspended," "frozen," or "flagged" the SSN over fabricated border crime / drug trafficking / money laundering, then demands SSN+DOB verification or payment via gift cards / wire / "federal holding account" to reactivate. Real SSA has no authority to suspend SSNs — they're permanent — and never accepts gift-card payment.

"Officer Kellner, SSA OIG — Eleanor's Social Security number has been suspended over drug-trafficking activity at the Texas border; verify her full SSN and DOB now."
Shield cites: SSA cannot suspend SSNs (permanent), SSA never phone-verifies SSN/DOB, SSA never takes gift cards or wire. Refuses, redirects to ssa.gov / 1-800-772-1213.
▶ Try live →Severity: critical
🎙

AI-cloned senior US official "urgent favor"

FBI IC3 PSA 250515 (May 2025) · fastest-growing government-imposter · complaints doubled YoY

Distinct from bec-ceo-voice-spoof (corporate wire) and fake-fbi-investigation (criminal threat). Scammer uses AI voice-cloning of a real US senator, governor, cabinet member, or mayor — only a few seconds of public-speech audio needed — to cold-call a constituent asking for a "discreet favor," "quiet donation," gift-card purchase, or brief "hold" of funds. Urgency ("ninety seconds before I'm called in") and secrecy ("don't mention this to staff or press") are the hallmarks. Real officials never cold-call private citizens for personal favors; constituent outreach is via letter, town hall, or verified DC/state-office line.

"Eleanor, it's Governor Harkness — I've got ninety seconds, please hold a twenty-thousand-dollar campaign transfer in your account tonight, and don't mention this to my staff."
Shield cites FBI PSA 250515: AI voice means nothing, real officials never request personal-account holds / gift cards / secret transfers. Refuses, redirects to the official's verified DC/state office line.
▶ Try live →Severity: critical
🦴

Medicare DME "free knee brace / catheter / CPAP" billing

HHS-OIG consumer alert · $6B+ annual Medicare DME fraud · #1 subtype

Distinct from medicare-enrollment (Open Enrollment) and medicare-advantage-boiler (plan-switching). Pattern: caller impersonates a Medicare-contracted Durable Medical Equipment supplier offering a "free" back brace, knee brace, orthopedic shoes, CPAP, diabetic supplies, or urinary catheters "pre-approved at no cost." Real goal: harvest the Medicare number + DOB so Medicare is billed repeatedly at 10-40x markup for unnecessary / undelivered equipment. HHS-OIG flagged catheter-scam rings in 2024-2025 alone as a $2.7B fraud operation. Medicare never cold-calls offering equipment.

"Rachel with Medicare Orthopedic Partners — Eleanor has been pre-approved for a complimentary back brace, just read me her Medicare number and DOB."
Shield cites HHS-OIG alert: Medicare never cold-calls offering DME, real DME needs a real doctor's Rx + real referral, Medicare-number sharing with unsolicited callers enables months of fraudulent billing under the beneficiary's ID. Refuses, redirects to 1-800-MEDICARE.
▶ Try live →Severity: high
🏥

Medicare Open Enrollment

FTC + Senior Medicare Patrol · 3-5× spike Oct-Dec

Peaks Oct 15 – Dec 7 each year. Fake "Medicare CMS Compliance" / "card services" / "benefits enrollment" calls extract Medicare Number, SSN, DOB, or push boiler-room Medicare Advantage sign-ups.

"Officer Davis from Medicare CMS — Eleanor's Part B coverage will be terminated unless we re-verify her Medicare number today."
Real Medicare never cold-calls beneficiaries and doesn't ship "new" cards after 2019. Shield declines, points to 1-800-MEDICARE.
▶ Try live →Severity: high
📞

Medicare Advantage boiler-room

FTC / CMS 2024 marketing rule · >30% of MA complaints

Year-round companion to the Open Enrollment spike. Aggressive broker cold-calls dangle "free groceries," "$148 Part-B giveback," "$300 flex card," or "free car to your doctor" to force same-day plan-switching — banned by CMS's 2024 marketing rule. Real brokers must share an NPN + Scope of Appointment form before discussing specifics.

"Keith from senior benefits — $148/mo Part B giveback plus free groceries, but she must switch plans today or lose it."
Shield refuses same-day switching, never shares Medicare number, redirects to medicare.gov / 1-800-MEDICARE, ends on NPN refusal.
▶ Try live →Severity: high
🧾

IRS "unclaimed refund"

FTC 2026 advisory · AARP rising fast

Inverse of the IRS-arrest scam: promises free money ("$847 unclaimed refund") to extract SSN, DOB, routing number, or a fake "processing fee."

"IRS refund division — Eleanor has an unclaimed refund of eight hundred forty-seven dollars; need her SSN and bank routing."
IRS communicates exclusively by mail, never phone. Shield declines all callers claiming IRS.
▶ Try live →Severity: medium
🕵️

FBI / federal-investigation "witness"

FBI IC3 + FTC · top-3 by $-loss · $15K+ median

Devious twist vs IRS-arrest: casts the victim as a VICTIM of identity theft, not the suspect, building we're-on-the-same-team rapport. Scammer claims her SSN is being used by criminals in [Mexico / Texas / NYC], pushes move-to-safe-account, gold-to-courier, or DocuSign-affidavit extractions. Isolation ("don't tell family or bank, classified investigation") is always the tell.

"Special Agent Peterson, FBI El Paso — SSN used in money-laundering case; move savings to our federal safe account now."
Shield cites FBI never cold-calls civilians about investigations; no federal "safe account" / gold-courier program exists; refuses secrecy demands. Redirects to tips.fbi.gov.
▶ Try live →Severity: critical
📋

Tax-preparer "redirect your refund"

FTC + IRS-CI 2024–2026 · peaks Feb-May · year-round extensions

Distinct from irs-refund-phone (impersonates IRS) and irs-arrest-warrant (threat): this impersonates the taxpayer's ACTUAL preparer — H&R Block, Jackson Hewitt, TurboTax, Liberty Tax — and claims a "direct-deposit routing error" needs to be fixed today. Extracts SSN + bank routing + account (then files fraudulent returns in the victim's name for future years) or charges a fake "expedite fee." Real preparers never cold-call about routing errors; the IRS bounces bad routing back automatically.

"Melissa at H&R Block — your $2,400 refund was rejected by your bank; update routing today or it goes back to IRS 10-12 weeks."
Shield cites: irs.gov/refunds is the only legit status channel; real preparers contact via their login portal or the invoice's phone number, never cold-call for routing updates.
▶ Try live →Severity: high
🚔

IRS arrest-warrant / back-taxes

TIGTA + FTC · #1 most-reported phone scam, 10+ years running

The iconic "you owe back taxes, federal deputies being dispatched unless you pay today" playbook — still #1 reported phone scam despite decades of warnings. Pays via gift cards / prepaid debit / wire / crypto. Distinct from the newer "unclaimed refund" variant: this one uses arrest threats, the other uses free-money bait. Both are IRS impersonation.

"Officer Bradley, IRS Criminal Investigation — federal arrest warrant for Eleanor over $3,800 unpaid taxes; prepaid debit within 90 minutes or deputies dispatch."
Shield cites TIGTA facts: IRS only contacts by mail (CP notices), has no arrest authority, never accepts gift cards. Refuses, redirects to irs.gov / 1-800-829-1040.
▶ Try live →Severity: critical
⚖️

Jury-duty "missed summons"

FBI IC3 + FTC 2025–2026 · fastest-growing

Fake sheriff / US Marshal / court officer says Eleanor missed jury duty and a bench warrant is active. Demands gift cards, prepaid debit, Zelle, or crypto to "clear" the warrant — keeps her on the line until payment clears.

"Deputy Harrison, county sheriff — there's a contempt-of-court warrant for missed jury duty; clear the bond today by prepaid debit."
Courts only notify by mail and no US agency accepts gift cards. Shield refuses, never verifies DOB, ends the call.
▶ Try live →Severity: high
🌀

FEMA "disaster assistance expedite"

FEMA + state AG post-disaster advisories · Helene / Milton / LA wildfires

Targets disaster victims specifically (not the public like fake-charity, not repairs like storm-chaser). Hooks: "I can expedite your FEMA claim for $X fee," "I'm a FEMA inspector, confirm your SSN + banking," or "you've been approved for $X — pay processing / IRS tax prepayment to release the funds." FEMA never charges for disaster assistance at any step; real inspectors show photo ID, never collect SSN or money by phone; applications are free at disasterassistance.gov or 1-800-621-3362.

"Specialist Reyna, FEMA — you're approved for $4,200 hurricane aid, pay the $300 processing fee by Zelle to release the deposit."
Shield cites FEMA-aid-is-free rule, refuses SSN / banking / fee requests from inbound "FEMA" callers, redirects to disasterassistance.gov + 1-800-621-3362.
▶ Try live →Severity: critical
📡

FCC "rebate / Lifeline upgrade"

FCC advisory · post-ACP (ended May 2024) surge

Exploits post-Affordable-Connectivity-Program confusion after millions lost their $30/mo broadband credit. Cold-callers pitch "FCC rebate," "Lifeline upgrade," "ACP successor benefit," or "$200 internet credit" — then demand card info for "eligibility verification," SSN for "enrollment," or a small processing fee. FCC does NOT cold-call consumers about rebates; no "ACP successor" phone program exists; real Lifeline is applied for directly at lifelinesupport.org.

"Dana, FCC Rebate Dept — you qualify for a $200 internet rebate, card number + expiration to verify eligibility."
Shield refuses card / SSN / fee requests from inbound "FCC" or "Lifeline" callers, redirects to fcc.gov or lifelinesupport.org / 1-800-234-9473.
▶ Try live →Severity: high
💰

Fake government "free money" grant

FTC top-20 consumer fraud · year-round · senior-targeted

"You've been awarded a $7,500 / $9,000 / $15,000 federal senior grant — no payback." Sources are fake: "Government Grants Department," "Senior Grant Program." Extraction via up-front processing fee in gift cards / Zelle / prepaid debit, or SSN + bank routing "for direct deposit." Real federal grants go exclusively through grants.gov with applicant-initiated applications; no legit grant program cold-calls or charges fees.

"Officer Williams, Federal Grants Department — $7,500 senior citizen grant awarded; give me the last four of your SSN and bank routing to direct-deposit today."
Shield refuses all SSN / bank / gift-card / processing-fee asks, redirects to grants.gov (the only official federal grant portal), ends.
▶ Try live →Severity: medium
🏥

ACA / Healthcare.gov marketplace

FTC + HHS-OIG 2025–2026 · year-round SEP + Nov-Jan peak

Fake "subsidy recertification," "zero-premium qualification," or "marketplace enrollment center" calls extract SSN + DOB + household income — the full identity-theft payload. Some variants bait-and-switch into non-ACA-compliant "short-term" or "limited-duration" plans sold as if they were marketplace coverage. Healthcare.gov never cold-calls.

"Healthcare.gov subsidy desk — Advanced Premium Tax Credit expires in 72 hours unless we reverify SSN, DOB, and income now."
Shield refuses SSN + DOB + income to any cold caller, redirects to healthcare.gov / 1-800-318-2596 (free + official), flags short-term-plan deception.
▶ Try live →Severity: high
🎖

VA / veterans-benefits "expedite my claim"

VFW + VA-OIG + state AG · pension-poaching FBI-tracked

Targets US veterans + families with "pay $1,500-$5,000 to expedite your VA disability / aid-and-attendance / GI-Bill claim." Variants: pure fee-extraction; pension poaching (surrender future Aid & Attendance for a lump-sum annuity, losing $50K-$200K over lifetime); DD-214 + SSN + service-date identity theft. VA accreditation rule: only VA-accredited reps can charge fees, only on retroactive benefits, with a filed fee agreement — never up-front, never on future monthly benefits.

"Adviser Reynolds, Veterans Claims Acceleration — disability rating boost 30→70% for $2,500 by Zelle, paperwork due today."
Shield cites: VSO-accredited reps (American Legion / VFW / DAV / AMVETS) file claims FREE; redirects to va.gov accreditation directory; flags pension-annuity poaching.
▶ Try live →Severity: critical
📜

Notario público / immigration-consultant

FTC + state AGs (CA/FL/NY/TX) · exploits legal-translation gap

Targets Spanish-speaking immigrants who in many Latin American countries know "notario público" as a high-credential LEGAL professional similar to an attorney. In the US, "notary public" is JUST a signature witness — they CANNOT give legal advice or file immigration paperwork. Scammers exploit the confusion: charge $1,500-$15,000 to "file" green-card / DACA / asylum / citizenship papers, then disappear, file the wrong forms (often triggering deportation), or use the family info for ID theft. Only US-licensed attorneys + BIA-accredited reps can legally help.

"Notario Ramírez, Servicios Legales Migratorios — $1,800 by Zelle today or USCIS starts deportation this week."
Shield cites: only US-licensed attorneys + BIA-accredited reps can legally file; redirects to AILA directory + Catholic Charities / CLINIC nonprofits (free or low-cost). Native ES openers preserve the linguistic con.
▶ Try live →Severity: critical
🎭

Open-ended Shield call

Mixed patterns · sandbox mode

Try any caller type — legit family, fake police warrants, Medicare card verification, Dr. Park's office — and see Shield triage in real time.

"Officer Martinez here with a warrant for Eleanor's arrest unless she wires five thousand today."
Legit callers get a message-taking flow; anything matching a scam signature gets refused.
▶ Try live →Severity: varies

🏦 Financial & account takeover 16 patterns · FTC top $-per-victim · covers P2P + post-claim + code + crypto-ATM + home-equity + child-ID + port-out + Medicaid-LTC + real-estate-wire + title-monitoring

🏠

Reverse-mortgage / home-equity elder scam

FBI + HUD + CFPB · targets elder homeowners · often title theft

Cold-calls elder homeowners with "federal reverse-mortgage program" promising tax-free cash from home equity. Variants: fake government program, predatory loan with inflated fees, up-front "application fee," or worst case — DocuSign deed-transfer disguised as "application" (actual title theft). Real HECM / FHA reverse mortgages require mandatory HUD-approved counseling BEFORE any application; no legit lender skips this, and no agency cold-calls.

"Senior Adviser Gerald, Federal Senior Housing Program — $200K tax-free from equity; give me SSN and property deed number."
Shield cites: HUD counseling is mandatory first step (hud.gov/program_offices/housing/sfh/hecm/hecmlist, free); no DocuSign deed signing from cold callers; closing costs come out of loan proceeds, never prepaid.
▶ Try live →Severity: critical
🏚

Mortgage-modification / HELOC upfront-fee

CFPB MARS Rule (Reg O, 12 CFR 1015) enforcement target

Distinct from reverse-mortgage (HECM-specific): targets homeowners with missed payments or foreclosure filings on public record. Pitch: "guaranteed modification," "forensic loan audit," "foreclosure rescue," or "HELOC activation with no credit check" — collect $2-5K upfront as "audit fee" / "retainer" / "activation fee" then do nothing. Sometimes filing useless docs that worsen the case, or worst: a "deed-in-lieu" that transfers title. CFPB MARS Rule makes ALL up-front fees illegal before a servicer-delivered offer is accepted.

"Brian, Homeowner Relief — cut your payment $400/mo guaranteed, $2,900 forensic audit fee by Zelle today."
Shield cites MARS Rule, refuses all up-front fees and deed / POA signing by phone, redirects to the existing servicer + HUD-approved counselor (1-800-569-4287, free).
▶ Try live →Severity: critical
🏥

Medicaid long-term-care "asset protection"

NY/FL/CA/TX/OH AG enforcement · UPL target

Cold-call pitches "Medicaid crisis planning" / "nursing-home asset protection" / "irrevocable trust to shelter your savings" with $5,000-$10,000 upfront retainer. The callers often aren't attorneys (drafting trusts is unauthorized practice of law in every state), and poorly structured trusts VIOLATE Medicaid's 5-year lookback — disqualifying the applicant and making things catastrophically worse. Real elder-law planning requires a bar-licensed attorney with a written engagement letter and post-scope billing.

"Richard, Senior Asset Protection — Medicaid will take your house; $7,200 retainer today for an irrevocable trust."
Shield refuses all upfront retainers, cites UPL + 5-year-lookback risk, redirects to naela.org (verified elder-law attorneys) or state SHIP / Legal Aid (free).
▶ Try live →Severity: critical
👶

Child-identity-theft "monitoring" scam

FTC + ITRC top-50 · spikes after school-district breaches

Exploits parent fear: "We detected your child's SSN on the dark web — activate our protective monitoring now." Variants: $20-$40/mo recurring subscription on parent's card, full-family SSN/DOB/school/bank phish, remote-desktop install. All real child-identity mitigation is FREE: identitytheft.gov/kids + free credit freezes for minors at all 3 bureaus.

"Adviser Wilson, Child Identity Safe — your daughter's SSN on 3 dark-web forums; $19.95/mo to activate protection."
Shield cites: identitytheft.gov/kids + free minor credit freezes (Experian/Equifax/TransUnion); refuses any paid "monitoring" subscription and child-data phish.
▶ Try live →Severity: high
🆘

Fake medical-alert "free device" (ROSCA violation)

AARP + FTC top-30 elder fraud · FTC ROSCA Act

"You've been selected for a free Life Alert pendant — a friend already ordered it, just your card for the $9.95 shipping." The intro fee enrolls the victim in $30-$60/month recurring charges on a card the scammer now has. Classic negative-option billing — illegal under FTC's ROSCA Act. Real medical-alert brands (Life Alert, Medical Guardian, Bay Alarm, Philips Lifeline, LifeFone) charge $25-$60/mo disclosed up front, never free-with-shipping.

"Ashley, Senior Safe Alliance — free medical-alert pendant; just your card for the $9.95 shipping fee, device ships today."
Shield cites ROSCA + AARP's 2-brand list. Never shares CVV, refuses "shipping-only" credit-card intro on any "free" senior device.
▶ Try live →Severity: high
🩹

Fake insurance claims-adjuster

FTC + state insurance commissioners · post-claim data-broker leak

Targets people who recently filed an auto / homeowner / health claim (list scraped from a leaky data broker or hacked carrier DB — the call feels contextual, which IS the hook). Two plays: (a) phish full SSN + DOB + policy number + bank routing as "claim verification"; (b) demand a "claim-adjustment / processing / prior-condition fee" ($200–$500) to release the payout. No US carrier charges those fees — they don't exist.

"Adjuster Reynolds, Geico claims — confirm SSN, DOB, policy number, and the bank routing for your fender-bender payout."
Shield refuses to restate full identity, rejects any "processing fee," redirects to the carrier's main line or app, ends.
▶ Try live →Severity: high
🏧

Crypto ATM "deposit for safekeeping"

FTC Consumer Sentinel · 1200% growth 2020–2024 · $9K median senior loss

Hybrid phone-physical: caller convinces victim their bank / SSN / computer is compromised, then directs them to withdraw cash and deposit it into a real Bitcoin / CoinFlip / Bitcoin Depot / RockItCoin kiosk at a "secure federal wallet" (scammer's). Common pretexts: "Federal Reserve secure vault," "grand-jury protected holding." Bank tellers are trained to intervene on large cash withdrawals — scammers coach victims to lie to the teller ("it's for home repairs"), which is itself the scam's core tell.

"Investigator Reese, Federal Reserve Security — withdraw $12K, deposit at the 7-Eleven Bitcoin ATM to our secured federal wallet."
Shield cites: no US bank or agency ever directs cash-to-crypto-ATM; tellers are allies, not obstacles. Refuses on turn 1, ends.
▶ Try live →Severity: critical
💳

Zelle / Venmo "reverse this payment"

FTC + CFPB advisories · rising since 2023 · P2P claw-back trap

Devious variant: scammer actually sends you real P2P money from a compromised account, then phones as "Zelle security" saying "someone sent you money by mistake, please Zelle it back." Victim sends equivalent from their own account to the scammer's "recovery account." Days later, the original deposit is clawed back — victim loses both. Real P2P platforms never call about misdirected payments.

"Zelle fraud protection — you received $2,200 by mistake, Zelle it to our recovery account right now so her rent check doesn't bounce."
Shield refuses any P2P refund to a phone caller, flags the incoming "proof" deposit as scam-legitimacy bait (gets clawed back), redirects any real sender to their own bank's dispute process.
▶ Try live →Severity: high
🔢

Bank "verify this transaction" code phish

FTC late-2024 advisory · code-weaponization

Opens with "fraud team — did you authorize $847 at Best Buy?" Victim says no, caller "helps reverse it," then asks for the code the bank just texted. That code isn't a verify code — it's the bank's 2FA authorizing a transfer OUT of the victim's account. The relief at "the bank caught the fraud" is what sells it. Distinct from bank-safe-account: that pattern moves funds, this one extracts codes.

"Kevin, Chase fraud — flagged $847 at Best Buy Orlando; read me the six-digit code we texted to reverse it."
Shield refuses to read any code (SMS / push / authenticator / email) to a phone caller, won't confirm or deny transactions, calls back via the card's on-file number.
▶ Try live →Severity: critical
📱

Carrier "port-out PIN" phish

FCC + FTC + FBI advisory · $68M+ 2024 SIM/port-out losses

Mechanically distinct from the B2B sim-swap demo: targets the consumer directly. Scammer calls posing as "your carrier's fraud team," claims an active port-out to Cricket / Xfinity Mobile / Visible is in flight, offers to block it if the victim confirms the account PIN, port-out PIN, or an SMS code. Once the victim reads it back, the scammer uses those credentials to ACTUALLY complete the port — taking the number and every SMS-2FA-secured account (bank, email, crypto). Real carriers use in-app authentication for port protection; they never verify PINs by inbound voice.

"Derek, Verizon fraud ops — active port-out to Cricket detected, confirm your 6-digit account PIN to block."
Shield refuses to read any account PIN / port-out PIN / SMS code to an inbound caller, redirects to the carrier app or the number on a prior bill.
▶ Try live →Severity: critical
🏘

Real-estate closing wire-fraud

FBI IC3 separate category · $1.3B+ losses 2024 · $400K+ avg/victim

Distinct from vendor-invoice-redirect (AP-team target) and BEC (finance-officer target): targets INDIVIDUAL HOMEBUYERS mid-escrow at their largest-ever purchase. Scammer compromises the title agency / realtor email or just impersonates them, then phones the buyer with "updated wire instructions" / "bank changed" / "corrected routing" before closing. Victim wires $50K-$500K+ to the scammer; money is gone within minutes via onward transfers. Real title agencies NEVER change wire instructions last-minute; the instructions on signed closing documents are final.

"Victoria, First American Title — our escrow account moved banks, wire $185K to updated routing I'll text."
Shield refuses all phone/text-delivered wire changes, redirects to in-person verification at the title agency's office or callback via the number on the signed Purchase Agreement.
▶ Try live →Severity: critical
📜

Home-title "deed monitoring" subscription fear-sell

FTC 2024 advisory · state AG warnings (VA/CA/FL/AZ)

Targets elder homeowners (usually 65+) with the scary idea that "title thieves" can forge a deed and steal their home. Pitches "title monitoring" / "deed protection" / "home title lock" subscription at $150-$500/year. Reality: actual deed-theft cases are rare and recoverable (forged deeds fail in court); title insurance already in place from closing covers the rare real case; most counties offer FREE property-fraud alerts on the county recorder's website. FTC 2024 advisory: these services are widely criticized for selling fear with minimal actual protection value.

"Nathan, Home Title Lock — scammers steal titles daily; $299/yr protection by card today."
Shield cites FTC + free county alerts, refuses all subscription signups by phone, redirects to the county recorder's own website for free property-fraud alerts.
▶ Try live →Severity: medium
🏦

Bank "safe account" transfer

FTC 2025: 8× growth in $100K+ losses

Claims unauthorized wires are pending on her bank or Zelle; demands she move funds to a "protected" account (the scammer's). Escalates to fake FBI.

"Chase fraud department — we've detected three unauthorized wire transfers totaling forty-seven thousand dollars from Eleanor's account."
Real banks never ask customers to move money to "safe" accounts. Shield declines, tells the caller Eleanor will contact her bank directly.
▶ Try live →Severity: critical
📦

Amazon "unauthorized order"

FTC #2 imposter category

Claims a big-ticket MacBook / iPhone / gold bar was just ordered on Eleanor's Amazon account; "helpful cancel flow" harvests card data.

"Amazon customer service — a MacBook Pro for twenty-eight hundred dollars was just shipped to Eleanor's account; did she authorize?"
Real Amazon never calls about orders — only in-app notifications. Shield declines every order-framed caller.
▶ Try live →Severity: high
🪙

Crypto-exchange fraud alert

FTC 2025-2026 rising · unrecoverable losses

Impersonates Coinbase / Kraken / Gemini / Ledger / MetaMask fraud team. Extracts seed phrase, 2FA codes, or "transfer to secure wallet." Crypto transfers are irreversible within minutes.

"Coinbase fraud protection — a forty-two thousand dollar withdrawal is pending on Eleanor's account, we need to stop it in 90 seconds."
Real crypto exchanges never call, never ask for seed phrases, never "secure funds" by transferring them off-platform.
▶ Try live →Severity: critical
📱

SIM-swap attack on her number

FBI IC3 2024: $68M losses, rising

Unique framing — you play the scammer calling the wireless carrier, trying to port Eleanor's number to your SIM. 2FA codes follow.

"I'm calling on behalf of my mother Eleanor Chen — she lost her phone, urgently port her number to my iPhone."
Carrier rep requires account PIN + callback to registered number. Without both, no port.
▶ Try live →Severity: critical

💻 Tech support & device 3 patterns · $659M+ FTC 2024 elder loss (MS + Apple + Geek Squad/Norton/McAfee)

💻

Microsoft tech-support

FTC: $500M+/year · Operator Sandeep

Classic: "we've detected a virus on your computer, install TeamViewer so we can fix it." Remote-access leads to bank drain; often pivots to fake-FBI.

"This is Sandeep from Microsoft Windows support — we have detected a serious virus on your computer."
Microsoft never cold-calls. Shield refuses to engage the virus premise at all — entertaining the question is already the hook.
🧾

Geek Squad / Norton / McAfee "refund" callback

FTC top-20 consumer fraud 2024–2026 · victim-initiated callback

Unique mechanic: fake invoice email claims a $399-$499 auto-renewal; victim calls the number IN the email. Scammer "processes refund" but "accidentally" types $3,999 (actually manipulating the victim's bank balance via AnyDesk remote access), cries for their job, demands victim return the "overpayment" via Apple / Target / Amazon gift cards. No refund ever occurred. Real refunds reverse through the original payment method, never gift cards.

"Rachel at Norton — I refunded $3,900 instead of $390; please buy $3,600 in Apple gift cards to return the overage."
Shield refuses AnyDesk/remote-desktop installs, never returns "overpayment" via gift cards, calls the company via its real website number if verification needed.
▶ Try live →Severity: critical
🍎

Apple / iCloud security

FTC Sentinel: #1–2 imposter subcategory 2025–2026

"Your Apple ID was used for a $999 MacBook purchase / accessed from Russia / will be suspended." Extracts Apple ID + password + verification codes, or pushes AnyDesk install, or demands Apple gift cards as "refund." Apple never cold-calls — every contact must be initiated by the user at support.apple.com.

"Apple iCloud Security — unauthorized $999 MacBook purchase processing; read the six-digit code we just sent to cancel."
Shield refuses all Apple ID / code / gift-card / remote-desktop asks. Directs the household to contact Apple only at support.apple.com, initiated by them.
▶ Try live →Severity: critical

🏢 Business / B2B fraud 4 patterns · FBI IC3: $2.9B BEC losses 2024 · AI voice-clone + vendor-impersonation + payroll-diversion + Google-listing

🏢

BEC / CEO voice-spoof wire

FBI IC3 2024: $2.9B BEC losses · voice-clone variant growing

Caller claims to be the company CEO / CFO / managing partner, presses the receptionist or AP clerk to wire funds for a "confidential acquisition" / urgent vendor payment / "wire before markets close," insists secrecy ("don't loop in legal"). Voice often AI-cloned from scraped Zoom / earnings-call / podcast audio — hearing the boss is not verification in 2026. Urgency + secrecy + novelty-payee = every BEC call.

"David Chen, CEO — wire $140K to this new account for the Blackstone acquisition deposit in the next 20 minutes, don't loop in the CFO."
Shield refuses all phone-initiated wire instructions, insists on callback via the on-file executive number, loops in the normal dual-approval workflow. Voice isn't ID.
▶ Try live →Severity: critical
🧾

Vendor-invoice bank-redirect

FBI IC3 vendor-impersonation · ~$1B BEC subset

Harder to catch than CEO-spoof: caller poses as an EXISTING vendor the company already pays (cleaning, IT, law firm, SaaS), says "we switched banks — update our ACH for the next invoice." Real payment then routes to scammer's account. Scammer scraped the vendor relationship from LinkedIn, filings, or a phished email. Knowing names + amounts isn't authentication.

"Angela at Summit Cleaning — our bank was acquired, update our ACH before Friday's invoice, I'll email a voided check."
Shield refuses phone-initiated bank changes, requires callback to on-file vendor contact via a number from a prior invoice or the vendor's main website, ends.
▶ Try live →Severity: critical
👤

Payroll direct-deposit diversion (fake HR)

FBI IC3 + CISA workforce-phishing advisory · 2024-2025 voice expansion

Targets rank-and-file employees (not finance like BEC, not AP like vendor-redirect): scammer impersonates "HR," "Payroll support," "Workday migration team," or "benefits admin" and asks the employee to confirm their routing + account number by phone for a supposed system change. The scammer then files a direct-deposit change on the employer's real payroll system, diverting the next paycheck to their account. Real HR/payroll changes go through the authenticated HRIS portal (Workday, ADP, Paychex, Paycom, UKG, Rippling) — never a cold voice call.

"Jessica from HR — Workday migration this weekend, confirm your routing + account number now or your paycheck bounces."
Shield refuses any phone-stated collection of routing / account / SSN / DOB / auth-code, redirects to the employee's own HRIS portal, ends.
▶ Try live →Severity: critical
🔍

Fake Google Business Profile "expiring listing"

Google public advisory + FTC · SMB-targeted cold-call

Directly targets small-business owners — the buyer persona for Voipy itself. Cold-caller claims to represent "Google," "Google My Business," or "Google Listings Support" and says the Business Profile is expiring / suspended / needs re-indexing, demanding $39-$199 by card. Google's explicit public advisory: Google does NOT cold-call businesses about listings, and Business Profile is 100% free with zero paid tiers. Scammer bulk-scrapes business names from Google Maps / Yelp / directories to fake personalization.

"Brian, Google Business Verification — your listing expires in 48h, $79 verification fee by card today."
Shield refuses phone-stated card charges, cites Google's own advisory, redirects to business.google.com for free self-service management.
▶ Try live →Severity: high

💼 Employment & income fraud 6 patterns · fastest-growing FTC complaint · gig + recruiter + mystery-shopper + reship + scholarship

💼

Fake remote job / task-based income

FTC Sentinel 2024–2026 · 3× growth since 2022 · $1.5K median loss

"Remote product reviewer for Amazon / TikTok / Temu / Shopify — $200 a day" with a catch: every new tier demands an "unlock fee," "VIP upgrade," or "tax prepayment" to withdraw earnings. Starts on WhatsApp/Telegram, pivots to phone for "HR onboarding." Real employers never charge workers to start. These roles don't exist at any major retailer.

"HR manager Lisa from Amazon Product Review — $200/day reviewer program; deposit $100 USDT to activate your reviewer account."
Shield refuses any up-front fee / deposit / unlock / VIP upgrade, never shares SSN or bank info, flags WhatsApp/Telegram onboarding as non-legitimate, ends.
▶ Try live →Severity: high
🎯

Fake tech-recruiter credential phish

FBI IC3 + Microsoft Threat Intel advisories 2024–2026

LinkedIn + Apollo + ZoomInfo scraping lets the scammer know your title, skills, current company. Caller claims to be Google / Microsoft / NVIDIA / OpenAI recruiting, then extracts GitHub credentials, SSN + DOB + bank routing for "expedited onboarding," or pushes a "recruiting app" download that's actually malware. Real recruiters never request credentials or do HR onboarding pre-offer.

"Sarah from Microsoft recruiting — give me your GitHub username + password so our panel can audit your public code tonight."
Shield refuses all credential + SSN + bank + app-install asks, redirects to applying directly on the company's careers page, ends.
▶ Try live →Severity: high
🎓

Fake scholarship "processing fee"

FTC Consumer Sentinel top-30 · spring + fall peaks

Targets households with high-school or college-age students: "Your student has been awarded a $2,500-$10,000 scholarship — just pay a $99-$499 processing / disbursement / advisor fee to release funds." Variants include "guaranteed scholarship" services, paid FAFSA completion (FAFSA is FREE at fafsa.gov), and SSN + bank-routing phish for "direct deposit." Real scholarships are 100% free to applicants; any up-front fee is definitive fraud.

"Adviser Chen, National Merit Scholarship — $5K awarded; $125 processing fee by Zelle today to release to his school."
Shield cites: legit scholarships charge $0 to applicants; redirects to school financial-aid office + fafsa.gov + accredited nonprofit search (Scholarships.com, Fastweb, Niche).
▶ Try live →Severity: high
📦

Reship-mule "work from home" recruitment

USPIS + FBI + FTC top-25 employment fraud · criminal-liability risk

Distinct from job-task-scam (no upfront fee): "$2,500/week to receive packages at your home, relabel them, ship onward." The packages contain stolen / fraud-bought / smuggled goods; the worker becomes an unwitting MULE — exposed to wire-fraud / mail-fraud criminal liability — and the promised paycheck never arrives (scammer vanishes 3-4 weeks in). USPIS prosecutes participants annually.

"Marcus at Worldwide Logistics — $2,500/week to relabel + reship packages from your home; just give us your address."
Shield refuses any "job" involving home-package receipt for repackaging, cites the criminal-liability exposure, ends.
▶ Try live →Severity: critical
🛍

Mystery-shopper "check in the mail"

FTC top-20 consumer fraud · MSPA-certified alternative

Pretext: "$400/assignment mystery-shopper program — we'll mail you a $2,500 check, deposit it, use $2,100 to evaluate a Western Union / MoneyGram / gift-card purchase at a specific store." Check is counterfeit; bounces 5-30 days after victim wires real money. Distinct from fake-check-overpayment (sellers) — this uses HIRING as the pretext. Legit firms: MSPA-registered, pay $6-$15 after the shop, never pre-pay.

"Laura at Elite Shopper Network — $400/assignment; deposit our $2,500 check, keep $400, test-send $2,100 via Western Union."
Shield cites MSPA-americas.org directory, "available ≠ cleared" Reg CC fact, and Western Union / MoneyGram / gift-cards never participating in mystery-shopping. Ends on turn 1.
▶ Try live →Severity: high
🚘

Ride-share / gig-worker takeover

FTC + Uber/Lyft/DoorDash advisories · fast-growing since 2024

Caller impersonates Uber / Lyft / DoorDash / Instacart / Amazon Flex support: "suspicious rider complaint, your account is being deactivated in 30 min." Extracts one-time 2FA code (account takeover), pushes a fake "verification ride," or redirects payout banking to the scammer. Real platforms only contact drivers in-app — never by cold phone, never ask for codes/passwords/bank info.

"Uber support — rider complaint, account deactivated in 30 min unless you read me the six-digit code we just texted."
Shield refuses to share any 2FA code / password / bank routing, ends on any "verification ride" or "payout-change" pitch, redirects to in-app help.
▶ Try live →Severity: high

🛒 Online-purchase fraud 3 patterns · BBB top-5 online-purchase · seller + buyer side

🐶

Puppy / pet-sale escalating fees

BBB Scam Tracker #1 online-purchase · FTC · $2K+ median

The phone follow-up after an online "breeder" deposit. Pretexts escalate: climate-controlled crate rental, flight insurance, USDA health certificate, airline cargo fee, customs clearance, microchip registration. Each fee "refundable on arrival." The puppy doesn't exist — the scam is 100% in the new fees charged after the first deposit.

"Precious Paws Kennels — Bella arrived at Atlanta airport but the climate-crate rental is $650, refundable on arrival, Zelle it in the next hour."
Shield refuses all additional fees, demands in-person delivery or full refund, flags Zelle / wire / gift-card asks as 100% scam rail.
▶ Try live →Severity: high
📝

Fake-check / overpayment (seller-side)

FTC top-5 consumer fraud · BBB + FBI IC3

Targets freelancers + sellers on Facebook Marketplace, Craigslist, freelance platforms. Scammer sends a real-looking check for MORE than the agreed amount, then calls to ask the "overpayment" be refunded via Zelle / wire / gift cards to a "mover," "forwarder," or "assistant." The check is counterfeit; by the time the bank claws it back (5–30 days later), the victim has already wired real money out. "Available" ≠ "cleared."

"I wrote the Facebook Marketplace check for $1,500 instead of $900 to cover my mover's fee — Zelle him the $600 difference today."
Shield refuses any overpayment refund until the check fully clears 14+ days, blocks Zelle / wire / gift-card "refunds" to third parties, ends.
▶ Try live →Severity: high
🏠

Fake rental-listing deposit

BBB + FTC top-5 online-purchase · $1.5–3K median loss

Listing photos cloned from real Zillow/Redfin units; fake "owner" (deployed overseas, missionary work, inherited property) refuses in-person tour and demands deposit + first month via Zelle / Venmo / MoneyGram / wire before shipping keys. Listing usually priced 20–30% below market — the cheap price is the hook. Real landlords require in-person tour + signed lease + check or regulated platform.

"Pastor Wilson, missionary work in Kenya — Zelle $1,500 deposit today, I'll FedEx the keys tomorrow."
Shield refuses all deposits without in-person tour + signed lease, rejects wire/Zelle/MoneyGram as non-legit rental rails, ends on any "can't show in person" excuse.
▶ Try live →Severity: high

⚡ Everyday-volume scams 12 patterns · highest call/text frequency · top FCC robocall + seasonal + solar + utility + moving + airline + home-warranty + energy-slam + toll-road

Utility shutoff threat

FTC 2024 consumer alert

"Con Edison / PG&E / DTE: pay $94 in thirty minutes or we cut off your power." Demands retailer barcode, gift card, wire, or Zelle.

"Con Edison emergency disconnect line — service cut off in thirty minutes unless we receive ninety-four dollars now."
Real utilities never threaten immediate shutoff by phone, never accept gift cards. Shield says Eleanor will call via the number on the bill.
▶ Try live →Severity: medium
📬

Package redelivery / customs fee

FTC 2025 top delivery-text alert

USPS / UPS / FedEx / Amazon Logistics claim a package is held; small $3–$24 "redelivery / customs / handling" fee hooks credit card entry.

"USPS customer service — Eleanor has a parcel at the sorting facility needing a three-ninety-nine redelivery fee or it returns today."
Real carriers never charge redelivery fees to consumers. Shield declines without confirming address or package status.
▶ Try live →Severity: low
💸

Utility "refund / rebate" reverse-scam

FTC Consumer Sentinel + state PUC advisories

The inverse of utility-shutoff: instead of threatening disconnection, caller promises a refund / overbilling credit / smart-thermostat rebate / pandemic-era credit to extract bank routing + account + SSN (to drain the account) or charge a "processing fee" in gift cards / Zelle. Real utilities credit overbillings to the next bill automatically, never by phone.

"Caroline with Con Edison refund dept — overcharge of $842 found, share bank routing and account number to direct-deposit today."
Shield refuses all bank / SSN / processing fee asks, cites that real refunds credit the next bill, redirects to the number on the printed bill, ends.
▶ Try live →Severity: medium
🔌

Utility "new-service activation deposit"

FTC + state PUC advisories · targets movers specifically

Distinct from utility-shutoff (existing customer, fake past-due) and utility-rebate (existing customer, fake refund): targets people who recently moved or are about to move. Caller impersonates the local utility (ConEd, PG&E, Dominion, Duke Energy, ComEd) and demands an immediate $250-$500 "activation deposit" payable by Zelle / prepaid card / wire before power / gas / water is turned on. Real utilities disclose any required deposit during account-open and bill it to the first monthly statement — never collect by cold call.

"David, ConEd new-service — $340 activation deposit via Zelle today or your Friday turn-on won't happen."
Shield refuses all phone-stated deposit demands, redirects to the utility's official portal / customer-service number on the prior bill.
▶ Try live →Severity: high
🔀

Energy supplier "slamming" switch

State PUC/AG enforcement · TX/OH/PA/NY/IL/MD/NJ/CT/MA

Distinct from the other 3 utility scams (shutoff, rebate, new-service-deposit): targets residents of deregulated retail-electricity/gas markets. Cold-caller pitches "lower rate," "PG&E rebate program," or "utility alignment" and asks the victim to "confirm" their utility account number — which is all a slammer needs to silently switch the supplier. The "new" supplier's teaser rate expires to 2x-3x default within 1-2 months plus cancellation fees. The incumbent utility (ConEd, PSE&G, Oncor, AEP, etc.) does NOT telemarket switches; real opt-in happens on the state comparison site (powertochoose.org, apples-to-apples.oh.gov, plug.in.ny.gov).

"Mark, ConEd rate-reduction dept — 30% off your bill, just confirm your 10-digit account number."
Shield refuses all account/meter number reads, redirects to the state comparison site + the utility's own website + cites state slamming laws + 3-day rescission right.
▶ Try live →Severity: high
☀️

Fake solar-rebate / IRA program

FTC + state AG 2025–2026 advisory · Inflation Reduction Act confusion

Post-IRA scam: "you qualify for FREE solar through the new federal rebate program." Extracts SSN + bank routing for "rebate enrollment," charges $300-$800 "site-survey fee," or pushes DocuSign "enrollment" that's actually a 20-year lease. Fact: the IRA solar credit is a 30% TAX credit claimed on Form 5695 AFTER paying for + installing a real system — it's not free solar, and it's not distributed by phone.

"Adviser Brittany, Federal Solar Incentive Program — free panels under the IRA; give me SSN + bank routing for rebate enrollment."
Shield cites: no federal program enrolls homeowners in solar by phone; IRA is a self-claimed tax credit; real NABCEP-certified installers do free in-person surveys with no fees.
▶ Try live →Severity: high
🔨

Storm-chaser / roofing contractor

BBB + NAIC + state AG advisories · post-disaster

Cold-calls homeowners from recent insurance-claim lists after hail / tornado / wildfire. Offers "free inspection" + "we'll bill your insurance directly, you pay nothing." The real play: an Assignment of Benefits (AOB) form redirecting your insurance payout to them, or an oversized same-day "materials deposit" that disappears with the contractor. Real contractors don't cold-call, always share their state license + bond + written estimate.

"Mike from Reliable Storm Restoration — free roof inspection today, we'll bill insurance direct, just need you on our schedule now."
Shield demands a mailed written proposal with state contractor-license number + bond + liability-insurance certificate; refuses any AOB signing or same-day deposit, ends.
▶ Try live →Severity: high
🚚

Moving-company "hostage load"

FMCSA 49 CFR Part 375 · top-reported household-goods violation

Rogue broker wins the job with a low phone quote (no in-home / video survey), shows up with an unmarked truck, loads everything, then demands 2x-5x the quoted price in cash before unloading — holding belongings hostage. Red flags: binding estimate without inventory, cash/Zelle deposit to "hold the date," no USDOT / MC number, unmarked rental truck. Legit interstate movers must provide a written estimate after a physical or video survey and release the shipment at ≤110% of a non-binding estimate per federal rules.

"Dave, American Eagle Van Lines — $1,900 binding, $600 Zelle deposit today to lock the truck, no in-home estimate needed."
Shield cites FMCSA 49 CFR Part 375: refuses any binding estimate without physical / video survey, blocks cash / Zelle / wire deposits, points to fmcsa.dot.gov/protect-your-move for USDOT + MC lookup.
▶ Try live →Severity: critical
✈️

Airline "cancellation refund / rebooking"

DOT 14 CFR Part 259 · FTC + AARP 2024-2026 travel-scam advisories

Scammers scrape flight-delay data (or guess by season) and cold-call spoofing Delta / United / American / Southwest: "your flight was cancelled, confirm your card + CVV so we can process the refund." Variants: fake "fare difference" for rebooking, fake "travel protection" upsell, fake "expedite fee" to skip the refund queue. DOT rules require automatic refunds to the original payment method — no card data needed to receive one. Any cold call asking for card, wire, Zelle, or gift-card to release a refund is fraud.

"Amanda, Delta refunds — your JFK→MIA flight Friday was cancelled; confirm your 16-digit card + CVV to push the $350 credit."
Shield cites DOT 14 CFR Part 259 automatic-refund rule: refuses all card / wire / fee requests from inbound "airline" callers, redirects to the airline app or the number on the official website.
▶ Try live →Severity: high
🚗

Extended auto-warranty / VSC

FTC + FCC TRACED Act · top-complained robocall 2019–2026

Iconic robocall-to-live-agent scam: "this is your final notice before your vehicle warranty expires." The live agent pushes a Vehicle Service Contract you never asked about, pressures same-day payment, and fishes for VIN/mileage to look legit. Real dealers/manufacturers only mail warranty notices; legit VSCs send a written contract before any payment.

"Final notice before your vehicle warranty expires — press 1 to speak with a live agent."
Shield refuses all VIN/vehicle/card details, demands mailed written VSC with the state insurance license number, ends. No "final notice" exists in the real market.
▶ Try live →Severity: medium
🏡

Home-warranty "expiration / renewal"

FTC + state AG advisory · surged post-2020 housing-market bump

Distinct from auto-warranty (vehicles): impersonates legitimate home-warranty brands (American Home Shield, Choice Home Warranty, First American, 2-10, Liberty Home Guard) with "final expiration notice" pressure. Scammers scrape county recorder-of-deeds data for recent home-sale dates + addresses to fake personalization, then demand same-call card charges for 3-5 year contracts at $69-$99/month. Real providers notify via mail + email from registered domains and let customers shop and compare before signing.

"Brandon, Home Warranty Dept — your coverage expires Friday; $69.99/mo 5-year contract by card now."
Shield refuses same-call card charges or contract signings, redirects to comparison-shopping on the provider's verified website after BBB / ConsumerAffairs review.
▶ Try live →Severity: medium
🛣

Toll-road "unpaid toll" phish

FTC + FBI IC3 + state DOT · 60K+ IC3 complaints in 2024

Usually starts as a text ("$6.99 unpaid toll, pay within 24 hours"), then escalates to a live phone callback from "E-ZPass customer service" / "SunPass" / "FasTrak" / "TxTag" pressuring the victim to read card + CVV. Real toll authorities never cold-call — they send certified-mail notices and escalate via DMV registration holds over 30-90 days. The "$100 fine in 24 hours" urgency is fake. Real toll balances accumulate on the vehicle's registration and never require phone-pressured card reads.

"Gary, E-ZPass — $6.99 unpaid Holland Tunnel, pay by midnight or $145 fine + DMV hold."
Shield refuses card + CVV reads, cites certified-mail-only collection flow, redirects to the toll authority's official website typed directly (never click texted links).
▶ Try live →Severity: high

💔 Emotional & rapport exploitation 11 patterns · highest per-victim $ · grief / romance / panic / extortion / civic urgency / rapport

🧓

Grandchild voice-clone bail

FTC 2024 Voice Cloning Challenge · FBI IC3 AI-fraud PSA 2024

AI voice cloning needs just 3 seconds of audio from TikTok / Instagram / Facebook. Cloned "grandchild" sobs about being arrested, begs for bail — wire, gift cards, or cash. Fastest-growing AI-enabled fraud.

"*sobbing* Grandma, it's Jake — I got in an accident, I'm at the police station, I need bail money right now, please don't tell Mom."
Voice recognition is not verification. Shield requires callback to a family number on file + refuses "don't tell Mom" secrecy outright.
▶ Try live →Severity: critical
✈️

Romance-travel "stuck abroad" fraud

FBI IC3 top-3 elder $-loss · $50K-$100K average loss

The classic romance-fraud variant without any crypto pivot — pure emotional extortion. Scammer poses as deployed soldier / oil-rig engineer / doctor abroad / stranded fiancé, asks for specific dollar amounts for "customs fee / flight / hospital / bail / lawyer" via MoneyGram / Western Union / wire / gift cards. The persona refuses every video-call attempt — that refusal IS the tell. Eleanor has never met them in person. Full stop.

"Captain Holloway, Eleanor's fiancé deployed to Syria — wire $1,800 to MoneyGram for customs fee so I can fly home this weekend."
Shield refuses any wire / MoneyGram / gift cards for a partner never met in person, cites that military + real agencies never accept third-party emergency payment on these rails.
▶ Try live →Severity: critical
💔

Romance → crypto ("pig-butchering")

AARP 2026: 11M 50+ targeted · $120K median

The hardest to catch — warm, patient, non-urgent. Caller claims a prior online relationship Eleanor hasn't mentioned, eventually pivots to a crypto trading group.

"This is David — Eleanor and I met on SilverSingles three weeks ago, I promised I'd call her today."
Shield refuses to connect any caller claiming a prior online relationship it can't verify — full stop.
▶ Try live →Severity: critical
🏆

"You've won!" prize / sweepstakes

AARP: top-5 elder category

Publishers Clearing House / Mega Millions / Medicare cruise — collects a "processing fee" (gift cards) to release the nonexistent prize.

"Eleanor has won five million dollars in the Publishers Clearing House Super Prize — we need the processing fee."
Real prizes never require up-front payment. Shield explicitly explains and ends.
▶ Try live →Severity: medium
🚨

Virtual-kidnapping panic ransom

FBI IC3 top panic-scam · AI voice cloning amplifies

Caller claims they've kidnapped a family member with screaming / crying in the background (often AI-cloned from 3 seconds of social-media audio), demands immediate wire / gift-card / crypto / prepaid-debit ransom, insists the listener stay on the line so they cannot independently verify. 99%+ are fake — the "victim" is safe and unaware the call is happening.

"We have your daughter, don't hang up, she's crying — wire four thousand in twenty minutes and stay on the line."
Shield refuses the stay-on-line demand, states it will independently call the supposed victim + 911, ends immediately. No proof-of-life fact = no verification.
▶ Try live →Severity: critical
⛓️

Phone extortion "pay or we release"

FBI IC3 top-5 2024 category · 18 USC §875(d) federal felony

Caller claims device compromise / stolen data / browser-history capture / webcam recording and demands bitcoin / gift-card / wire payment ($500-$5K) or they'll "release" material to the victim's family, employer, or public. Nearly 100% are bluffs — scammers bulk-dial from leaked-password lists and watch who panics. FBI IC3 explicit guidance: NEVER pay; paying does not delete material the scammer rarely has and identifies you as a paying target. Report at ic3.gov + local police.

"I have your data from a breach — $2,400 in Bitcoin in 24 hours or everything goes to your family."
Shield cites 18 USC §875 + FBI IC3 do-not-pay guidance, never acknowledges the claim (any response gives the scammer information), redirects to ic3.gov + local police.
▶ Try live →Severity: critical
🕯

Bereavement-debt / obituary fraud

AARP + FTC · one of most predatory elder scams · grief + probate-confusion

Scammers read obituaries / Legacy.com / funeral-home sites, then call bereaved families claiming the deceased owed an outstanding cable / medical / credit-card / payday-loan debt that must be "settled before probate / collections." In US law, debts are NOT inherited — spouses/children are rarely personally liable; the estate handles valid creditor claims through probate court with a statutory written-claim window.

"Marcus, First National Recovery — your father's $3,200 hospital bill; Zelle it today before it goes to family collections."
Shield cites: debts aren't inherited, only the estate's probate process handles valid claims, real creditors file written court claims not phone demands to grieving families.
▶ Try live →Severity: critical
⚱️

Funeral preneed "lock in prices" cold-call

FTC Funeral Rule (16 CFR 453) + state insurance enforcement

Distinct from bereavement-debt (post-death): cold-calls elderly BEFORE a death pitching "pre-need funeral plan" pressure sales — "lock in today's prices before inflation," "spare your family." Upsells $5K-$15K plans or $89/mo funeral "insurance" policies with 12-24 month waiting periods, non-transferability, and single-funeral-home lock-in. Funeral directors don't telemarket; FTC Funeral Rule requires itemized General Price List review in person, not by phone.

"Gloria, Heritage Funeral — inflation up 12%, lock in today; $7,900 burial plan charged now, spare your family."
Shield refuses phone-only preneed purchases, redirects to funerals.org (Funeral Consumers Alliance) + in-person visit with itemized pricing; points to refundable Totten Trust alternatives.
▶ Try live →Severity: high
🗳

Political donation / "pink slime" PAC

FEC + FTC + ProPublica · election-season peaks, year-round

Cold call from "Republican Fighter Fund" / "Democratic Victory Coalition" / "America First Patriots PAC" / "Protect Our Democracy" — anonymous shell SuperPACs that keep 80-95% as overhead and almost nothing reaches actual campaigns. Variants: fake 5x match-bonus urgency, recurring monthly enrollment via single phone consent (FTC ROSCA violation), CVV phish disguised as donation.

"David at Republican Fighter Fund — 5x match, polls close in 4 hours; $200 + monthly auto-continuation until election."
Shield cites: fec.gov/data lookup shows pink-slime PAC overhead ratios; legit campaigns don't cold-call; never authorize recurring donations by phone.
▶ Try live →Severity: medium
🆘

Fake disaster-relief charity

FTC Sentinel · 400% spike within 48h of any named disaster

Red Cross / Salvation Army / St. Jude / "Wounded Veterans Fund" impersonators riding whichever hurricane, wildfire, or tornado is in the news. Pressure for gift cards / Zelle / crypto / prepaid debit under "the trucks leave in one hour" urgency. Real charities never demand these rails; real charities share their EIN for IRS / charitynavigator verification on request.

"American Red Cross Hurricane Laurel fund — every dollar triples until midnight, may I take gift-card numbers right now?"
Shield offers to mail a check to a verified HQ address, declines all phone-payment rails, ends on any EIN refusal or crypto/gift-card demand.
▶ Try live →Severity: medium
👮

First-responder "police / firefighter" charity

CharityWatch "Worst Charities" list · FTC + multistate AG settlements

Distinct from fake-charity-disaster (which rides a named disaster): this runs year-round as "Fraternal Order of Police," "IAFF Widows Fund," "State Troopers Benevolent Association," "Sheriff's Protective." Most are PACs / 501(c)(6)s (NOT tax-deductible despite implication) with commercial telemarketers pocketing 70-90% of each donation; CharityWatch consistently ranks them among America's worst. FTC + multistate enforcement: Cancer Fund of America, Kids Wish Network, IUPA, Breast Cancer Relief Foundation — all same playbook.

"Officer Ramirez, Fraternal Order of Police — $50 for officers killed in the line of duty, may I process your card now?"
Shield offers to mail a check to a verifiable HQ, refuses phone-card / Zelle / gift-card, redirects to charitynavigator.org or give.org verification first.
▶ Try live →Severity: medium

💰 Fake debt, investment & recovery fraud 11 patterns · $7.9B FTC 2024 elder loss · covers debt / credit-repair / mortgage-mod / gold-IRA / AI-crypto-bot / timeshare-exit

💰

Fake debt collector

FTC top-5 imposter · FDCPA-violating tactics

"Acme Recovery / Law Offices of Johnson": threats of arrest, wage garnishment, same-day sheriff unless paid via Zelle / gift card / prepaid card. All illegal under FDCPA.

"Agent Harris with Acme Recovery — Eleanor has unpaid debt of thirty-four hundred dollars; payment today to avoid arrest."
Shield cites FDCPA: real collectors must send a written validation notice by mail, cannot threaten arrest for consumer debt.
▶ Try live →Severity: high
📈

Investment cold-call / pump-and-dump

FTC 2024: $7.9B elder loss, #1 $-category

Boiler-room "broker" cold-pitching guaranteed-return bonds, pre-IPO shares, oil & gas partnerships, "closes today" urgency.

"Richard at Meridian Capital Partners — pre-IPO allocation, guaranteed to double, window closes at four today."
Shield cites SEC: registered advisors cannot promise guaranteed returns, must verify pre-existing client relationship before soliciting.
▶ Try live →Severity: critical
🪙

Gold / silver IRA rollover

FTC + SEC + CFTC joint advisory · targets 55+ retirement savers

Distinct from stock pump-and-dump (investment-cold-call) and crypto scams: cold-call pitches to roll a 401(k)/IRA into a "self-directed precious-metals IRA" holding gold/silver coins. The real play is hidden 18-33% markups over spot on "proof" / "exclusive mint" / "collectible" coins + multi-year storage fees + illiquid resale (lose 30%+ selling back). Recent enforcement: Regal Assets, Red Rock Secured, Oxford Gold, Lear Capital, Augusta Precious Metals. Real metal exposure uses low-cost ETFs (GLD / IAU / SLV) in a standard IRA.

"Jason, Patriot Precious Metals — dollar collapses next quarter, move your 401(k) into our gold IRA tonight."
Shield cites SEC + CFTC + Reg BI: no fiduciary sells retirement products on cold calls; redirects to fee-only RIAs (napfa.org) + low-cost ETFs.
▶ Try live →Severity: critical
🤖

AI crypto-trading bot "guaranteed daily returns"

SEC + CFTC + FBI IC3 2024-2025 top-surging advisory

Distinct from all prior crypto scenarios (romance-crypto, crypto-atm, crypto-recovery, investment-cold-call, gold-silver-ira): "AI trading bot" / "quantum algorithm" / "neural-net hedge fund" pitch promising guaranteed 3-10% DAILY returns (mathematically impossible; compounds to 1000x+ annualized). Victim deposits to a fake "trading dashboard" showing fabricated gains, then hits a "withdrawal fee" / "tax release" / "VIP upgrade" paywall when trying to extract earnings. AI buzzword does all the credibility work; no registered fund, no audited track record, no SEC RIA oversight.

"Nathan, QuantumAI Capital — guaranteed 4% daily from our AI bot; $2,500 USDT tonight."
Shield cites: no fiduciary guarantees returns (Reg BI); redirects to fee-only SEC-RIAs (napfa.org) + Investor.gov for algo-fund verification.
▶ Try live →Severity: critical
🎓

Student-loan forgiveness fee

FTC 2025–2026 advisory · post-SAVE ruling surge

Fake "Federal Student Aid relief" or "Biden borrower-defense" callers claim full loan forgiveness, then charge $500–$1,500 up-front "processing / documentation" fee via Zelle, prepaid debit, or gift cards. Some phish the FSA ID login; worst variants get borrowers to redirect payments away from their real servicer.

"Adviser Mitchell, Federal Student Aid relief — full forgiveness cleared; final processing fee six hundred seventy-five by prepaid debit today."
Federal loan help is always free at studentaid.gov. Shield refuses any up-front fee, never shares FSA ID, ends the call.
▶ Try live →Severity: high
📊

Credit-repair "clean your score" fraud

FTC CROA + CFPB · top-25 financial fraud · TSR violations

Distinct from debt-consolidation: promises to REMOVE negative items from your credit report (raise your FICO by 100 points, wipe collections / charge-offs) in exchange for up-front fee ($300-$2,000). Violates FTC's Credit Repair Organizations Act (CROA) two ways: banned up-front fees + banned score guarantees. Accurate negative info can't be removed by anyone; consumers can dispute inaccurate items for free at AnnualCreditReport.com.

"Keith at Premier Credit Solutions — we'll boost your score 120 points in 45 days; $900 enrollment fee by ACH today."
Shield cites CROA: no up-front fees, no score guarantees; directs to free DIY dispute at AnnualCreditReport.com or NFCC-member nonprofit counseling.
▶ Try live →Severity: high
⚖️

Debt-consolidation / settlement fraud

CFPB + FTC top-10 financial fraud · FTC TSR violations

Distinct from fake-debt-collection: caller promises to CONSOLIDATE or SETTLE your REAL credit-card / medical debt for an up-front "enrollment fee" ($500-$3,000 by ACH / Zelle). Then tells you to stop paying creditors while they "negotiate." They never contact creditors; credit craters. FTC's 2010 Telemarketing Sales Rule explicitly bans up-front fees before any debt is settled.

"Adviser Dana, National Debt Resolution — $1,200 enrollment fee by ACH today, stop paying your creditors while we negotiate."
Shield refuses up-front fees (illegal under FTC TSR), blocks the "stop paying your creditors" instruction, redirects to NFCC / state AG consumer-protection, ends.
▶ Try live →Severity: high
🧾

Tax-debt-relief "pennies on the dollar"

FTC enforcement · Optima $7M + Wall & Assoc. $70M+ settlements

Distinct from IRS impersonators (irs-refund-phone, irs-arrest-warrant) and tax-preparer-redirect (refund direct-deposit fraud). Private firm cold-calls claiming the IRS "referred your file," promises to settle back taxes for pennies on the dollar under the real IRS Fresh Start / Offer-in-Compromise program, and collects $3,500-$10,000 upfront by wire, Zelle, or card. Does little or nothing; interest + penalties keep accruing while the firm sits on the paperwork. IRS does NOT refer taxpayers to private firms — ever. Real OIC filing fee is $205, not thousands.

"Michael Hayes, National Tax Relief Group — IRS referred your $28K balance; $4,800 enrollment fee by card today to settle for pennies."
Shield cites: IRS never refers to private firms; real pros bill post-scope; redirects to free IRS Taxpayer Advocate Service (1-877-777-4778) + state-licensed Enrolled Agents.
▶ Try live →Severity: critical
🚪

Timeshare-exit "cancel your contract"

FTC + state AG top-20 · distinct from timeshare-resale

Distinct from timeshare-resale (which claims to have a buyer): this promises to CANCEL or DEED-BACK the timeshare for $3.5K-$15K "legal retainer" / "cancellation processing." Scammer either disappears, files destructive paperwork, or worst: instructs owner to STOP paying maintenance fees — which triggers foreclosure + credit crater. Real exits go through resort's own deedback program (FREE at Wyndham, Marriott Vacations, Hilton, Diamond, Bluegreen) or post-close attorney fees.

"Attorney Reynolds, National Timeshare Exit Group — $4,200 legal retainer wired today to cancel your Wyndham contract in 90 days."
Shield cites: real exits pay post-finalization; never stop maintenance fees; points to the resort's own deedback desk + ARDA consumer resources.
▶ Try live →Severity: critical
🏝

Timeshare-resale "we have a buyer"

BBB + FTC top-15 advertised-services fraud

Targets existing timeshare owners who've tried to sell. "Qualified buyer from Dubai ready to pay $28K — just wire the $3,200 closing-cost escrow by Friday." The buyer never materializes; the up-front fees are the entire scam. Real resale brokers charge success commission at close, NEVER up-front. Secondary market values are near zero; any caller naming a specific buyer is fishing.

"Robert from Prime Resale — buyer from Dubai at $28K; wire $3,200 closing-cost escrow by Friday to lock him in."
Shield refuses all up-front closing / title / escrow / insurance fees, redirects to ARDA or state timeshare-resale registry, ends on any wire / Zelle / prepaid-card ask.
▶ Try live →Severity: high
🔁

Crypto-recovery re-victimization

FBI IC3 + FTC 2025 · fastest-growing victim-targeting scam

The cruelest pattern: scammers buy prior-victim lists on the dark web, then call as "FBI Asset Recovery", "blockchain recovery firm", or class-action attorney, claiming they can claw back lost crypto for an up-front "tracing fee" / "release tax" / "retainer." The blockchain is one-way — no third party can reverse a sent crypto transaction. Average second-hit loss: $9,400.

"Special Agent Harris, FBI Asset Recovery — funds traced from the Coinbase scam, release them today once a forty-five-hundred-dollar blockchain-tracing fee is wired."
Shield cites: no US agency charges a recovery fee; report-only at ic3.gov + reportfraud.ftc.gov. Refuses any up-front fee, never shares wallet/seed phrase.
▶ Try live →Severity: critical

📅 Release 2026.04 — what shipped this month

Initial library bootstrap: 40 pattern cards above (38 refuse-scam scenarios, 1 legit Medicare enrollment comparison, 1 open-ended Shield sandbox), each with FTC / FBI / AARP / SEC / FDCPA / DOE / IRS-EO / IC3 / CMS / FCC / HHS-OIG / BBB / TIGTA / NAIC / state-PUC / CFPB / Secret-Service / state-insurance-commissioner / Microsoft-Threat-Intel citations and a live LLM demo. Spanish pre-translated openers: 58 of 58 scenarios (100% — full coverage).

Full release log → · See the SMS-only patterns →

Voipy Shield

The library grows while you sleep.

Every pattern above is already refused on live calls and SMS for Shield customers today. Monthly signature drops keep the library ahead of the 4–8 week scam-script mutation cycle, free to every tier.

Start 14-day trial ▶ Try the live demo

No credit card to try the demo. Free-tier Shield accounts get the library one month delayed — never unprotected.