Voice into your CRM,
your audit log, your threat‑feed.
Every Voipy call and SMS already emits structured events the rest of your stack can consume. 8 production integrations, all shipped, all available on Practice and Enterprise — turn the voice channel into the same kind of first-class data surface your web and email already are.
8 integrations, shipped and live in main
Every booked appointment, missed call, and post-call disposition is pushed to your CRM as a tagged contact + activity in real time. Per-tenant API key configuration via a self-serve admin page; no engineer required. HubSpot Bearer, GHL Bearer + Version, Salesforce OAuth.
Every state-changing event (call answered, booking confirmed, transfer initiated, opt-out received, admin login) is sent to your audit endpoint with HMAC signature, monotonic sequence number, and replay token. Designed for HIPAA / SOC 2 / financial-services compliance pipelines.
Stream live partial-transcript and final-transcript events into your QA / coaching / analytics pipeline as the call happens. Per-seat pricing matches the BPO / call-center economics; existing Whisper-large-v3-turbo pipeline (no third-party transcription cost passed through).
Auto-classifies every call into structured outcome buckets (booked / quote-requested / FAQ / spam-rejected / handed-off / voicemail) plus optional LLM-rescored intent + sentiment. Routes by category to your CRM pipelines or webhook endpoints. Rules-based by default, optional LLM upgrade.
After every missed call, an SMS rescue is sent within 60 seconds offering booking link / FAQ / callback. Conversion is tracked back to the original call so you can see exactly how many would-have-bounced callers turned into real revenue. Attribution rolls up to the dashboard or your CRM.
Schedule outbound voice reminders for booked appointments — either as direct calls or as SMS-then-call escalation. Same Voipy voice + LLM as the inbound receptionist; reminder script auto-tuned per vertical (dental confirm, vet follow-up, salon courtesy reminder, etc.).
After every successfully completed appointment, a Google / Yelp / industry-specific review request fires by SMS with the right tracking link and quiet-hours protection. Compounds your local SEO + reputation footprint without staff effort.
Subscribe to Voipy Shield's monthly-updated scam-pattern feed (91 patterns and counting; FTC / FBI IC3 / SEC / FCC / FEMA / CFPB advisory category coverage). Plug into your fraud-prevention stack, senior-living protected-caller list, or community-safety newsletter.
What it adds up to
The receptionist + Shield revenue is the entry product. The webhook revenue platform — the same infrastructure your voice and SMS already run on — turns every Voipy tenant into a CRM, audit, transcription, attribution, and threat-intel surface for the rest of your stack.
mainMost front-desk software treats voice as a black hole — the call ends, the data ends with it. Voipy emits structured events for every call, SMS, and disposition, the same way a modern web application emits structured analytics events. Your CRM / audit log / coaching pipeline stops being a manual after-the-fact data-entry job.
Architecture
Webhook events ride the same pipeline as the voice and SMS infrastructure. There is no separate "integrations service" — the integrations are part of the voice gateway, with a Postgres-backed dispatcher (background poll, exponential backoff, dead-letter queue) handling retries.
Telnyx ─────▶ voipy gateway (Python/aiohttp) ─────▶ ultravox pipeline (ASR + LLM)
│ │
▼ │
Go API (voipy-api) │
│ │
▼ │
Postgres + integration_deliveries │
│ │
▼ │
background dispatcher (30s poll · exponential backoff · dead-letter queue)
│
▼
HubSpot · GoHighLevel · Salesforce · disposition_webhook ·
audit_log_webhook · transcription_webhook · threat_intel_feed
─────▶ customer-owned endpoints
Auth + delivery semantics
- Per-CRM auth — HubSpot Bearer, GoHighLevel Bearer + Version header, Salesforce OAuth (refresh token rotation).
- Customer webhooks — HMAC-SHA256 signature header, monotonic sequence, replay token.
- Delivery — at-least-once, idempotency key on every payload. Dead-letter queue inspectable from the admin UI.
- Retry policy — exponential backoff (30s, 90s, 5m, 30m, 2h, 12h), final dead-letter after 6 attempts.
- Compliance — HIPAA BAA on Practice + Enterprise. SOC 2 Type II in progress; security@voipy.app for the trust pack.
Available now on Practice and Enterprise.
Walk through the live integration setup, see the Postgres schema, get a per-tenant API key. 14-day trial on every plan.