Transparent pricing.
Published plan targets. Start with the free live demo, then request assisted setup. We confirm activation and billing with you before any charge.
- 1 phone line
- Unlimited AI-answered calls
- Appointment booking
- SMS confirmations + daily email summary
- Call log + transcripts
- Everything in Solo
- Up to 5 providers (multi-provider routing)
- After-hours coverage
- Outbound appointment reminders
- CRM connectors (HubSpot / GHL / Salesforce)
- Missed-call rescue + attribution
- Review-request SMS
- Priority transcription
- Everything in Practice
- Multi-location routing (up to 20 locations)
- Custom voice clone (sounds like you)
- SSO + dedicated success manager
- Full webhook + API platform (audit log, real-time transcription, AI disposition, threat-intel feed)
- HIPAA BAA included
- Up to 25 residents
- Scam + deepfake blocking
- Family weekly report
- Email alerts
- Up to 75 residents
- Everything in Starter
- Staff escalation (SMS + call)
- HIPAA BAA included
- Unlimited residents
- Everything in Pro
- Multi-facility dashboard
- SSO + SAML
- 10,000 classify requests
- 60 req/min rate limit
- Full response shape
- Email support
- Unlimited volume
- Custom rate limit (tell us your shape)
- Usage CSV + month-end invoice
- 99.9% uptime SLA
- Dedicated classifier (no cross-tenant)
- VPC or on-prem option
- Custom signal tags
- Procurement + MSA
Pricing questions.
How can I evaluate Voipy before activation?
Use the free live demo, then request an assisted setup. Self-serve checkout is not enabled and we do not collect a card on the demo page.
What counts as a "resident" or a "provider"?
Shield counts one resident per person on your protected-caller list — you can add/remove anytime. Receptionist counts providers by distinct voicemail inbox / booking calendar — not by staff headcount.
Can I choose monthly or annual billing?
Yes. Confirm the billing interval during assisted setup. Any later plan change, credit, or proration is confirmed directly before it takes effect.
What if I need more than the plan limits?
Enterprise scales to unlimited residents / multi-location providers with SSO. For non-standard setups (call centers, compliance-heavy industries), email sales@voipy.app.
Do you offer non-profit discounts?
Yes — 20% off any Shield plan for 501(c)(3) senior-living non-profits. Email proof of status to sales@voipy.app.
Is there a setup fee or onboarding cost?
No automatic checkout or charge is active. Any setup scope, onboarding cost, service start date, and billing terms are confirmed in writing before activation. Security & compliance posture is documented up front.
What about HIPAA — is there a Business Associate Agreement?
Yes. Practice and Enterprise tiers (Receptionist) and Pro and Enterprise tiers (Shield) include a BAA. Request one via support@voipy.app; we counter-sign your standard form or use ours, typically within 5 business days. Sub-processor list and data-handling specifics are on /security.
What happens to my call data if I cancel?
Your account stays read-only for 90 days post-cancel so you can export transcripts, recordings, and call summaries. After 90 days the data is purged from primary stores within 30 days; backup-tape rotation may extend by up to 90 more days for disaster-recovery purposes. HIPAA-required PHI access logs persist for 6 years per federal rule even after deletion.
Are calls billed by minute or by call?
Neither. Voipy is flat per-plan with unlimited inbound calls included on every tier. Talk-time and call count don't affect your bill. The only volume-based pricing is the Shield resident count and the Receptionist provider count, and both are easy to adjust from the portal.
How does pricing compare to the alternatives?
Side-by-side factual comparisons with 11 vendors at /compare/ — Ruby ($335/mo entry), Posh ($79/mo metered), Smith.ai ($293/mo for 30 calls), AnswerConnect, Vapi (per-minute developer), Bland.ai, Retell, Goodcall (free tier), Numa (custom enterprise), Play.ai, Synthflow. Buyer's guide walks through the four product categories.
What are the cancellation and refund terms?
No card is charged automatically from the demo. Cancellation, renewal, and refund terms are confirmed in the order form before a paid service is activated.